Terms of sale
These terms apply when a park operator buys credit on the WhiteCaravan platform. Buying credit means accepting them.
Tämä asiakirja on saatavilla viroksi ja englanniksi.
1. The parties
The seller is WhiteCaravan ("we", "us"). The buyer is the business that operates a caravan park account on the WhiteCaravan platform ("you"). We sell credit only to buyers acting in the course of their business or profession.
2. What you are buying
You are buying platform credit — a prepaid right to use the paid services of the WhiteCaravan platform, such as sending SMS and email, controlling connected devices, AI features and the monthly platform fee. The paid services and their prices are shown in the park's admin panel.
Credit is counted in euros only so that service prices are easy to compare.
3. Credit is not money and not a balance
Credit is not money, electronic money, a deposit or a monetary balance held for you. What you pay for credit is not a prepayment towards future invoices. The credit figure shown in the admin panel is how much right of use remains — not an amount we owe you.
- Credit cannot be withdrawn or exchanged for cash.
- Unused credit is not refunded, including when an account or park is closed, unless the law requires it.
- Credit cannot be transferred to another park or person.
- Credit earns no interest.
4. Using credit
Credit is deducted automatically when the park uses a paid service, at the price in force at the moment of use. Every movement is shown on the credit page of the park's admin panel.
If usage exceeds the credit available, the credit figure goes below zero and the shortfall is covered by the next credit purchase. Until then some paid services may be paused.
Service prices, such as the prices of SMS and AI features, may change as needed, without prior notice. A new price applies to usage from the moment of the change; services already used are not repriced.
5. Prices and VAT
Platform prices are stated excluding VAT. VAT at the rate in force at the time of purchase is added when you buy credit. The amount of credit you receive equals the amount paid excluding VAT. Where a discount has been agreed for the park, it is deducted from the credit price before VAT, and the park still receives the full amount of credit purchased.
6. Payment and invoice
Credit is paid for in advance, by card or by bank link. It is added to the park's account once the payment provider has confirmed the payment.
We issue an invoice for every credit purchase. It is an invoice for credit sold — a right to use services — and not a prepayment invoice: the sale is complete when the payment is received, and no further invoice is issued when the credit is later used. Invoices can be downloaded from the credit page of the park's admin panel.
7. Validity of credit
Credit is valid for 18 months from the date of purchase. Credit not used within that time expires and is not refunded.
8. Mistaken and disputed payments
If a payment was taken through our error or the payment provider's, for example twice, we refund the amount taken by mistake. If a payment is reversed or charged back, the credit granted for it is deducted from the park's account.
9. Changes to these terms
We may change these terms. We will give notice of a change, and changed terms apply to credit purchases made after they take effect.
10. Law and disputes
These terms are governed by Estonian law and disputes belong to the Estonian courts. If any clause turns out to be unenforceable, the rest stands.